Does your current recharge technology provider offer World-Class Customer Support for operators included with their system services?
Emida does. We believe that our customers deserve the very best; that is why Emida proudly includes 24×7, 365 days a year World Class Customer Support in our managed services offering to all our clients around the globe. Our World Class Customer Support team of professionals is highly knowledgeable about the global prepaid industry and is always available.
Read below for a list of Customer Support benefits Operators receive when they sign up with Emida and don’t forget to watch our video to learn more!
Customer support benefits For operators:
- Highest quality support in the industry
- Customer Support for operators and their distribution channel available 24×7, 365 days a year
- Bilingual Customer Support
- Personalized service including outbound calls and online training sessions to ensure our customers know how to optimize the use of our system by email, phone and support portal
- Highly responsive service (8 seconds average wait over the phone)
- Proficiency in resolving technical issues
- Individual technical representatives are assigned to each customer (Personalized support one-on-one interaction)
- Online ticket tracking system to keep track of patterns that may impact customer operations
- FAQ and instructional videos content available
- Manual and automated system monitoring 24×7, 365 days a year
As a result of our comprehensive service offering, Emida is proud to be considered a strong partner by our customers as opposed to a vendor!