Our customer support sets industry standards with bilingual (English & Spanish) 24/7 telephone assistance worldwide.  Call our customer service number and you’ll experience state-of-the-art call routing, including issue tracking number assignment and problem escalation when necessary or upon customer request. During peak hours, customers are given committed wait times and guaranteed support within that time frame. Level 2 support engineers are always on-call, so regardless of the time of day at your site, we’re working for you.

Customers are always free to contact us by email or through our customer service request form. Our system will alert the support team and will automatically issue a tracking number sent to you via reply email so that you know your message was received and that resolution is in process.

In addition to phone and email communication, all customers receive a login and password to access our online customer support system for round-the-clock issue tracking.

Our support team proactively monitors Emida networks around the world, around the clock. This means that we may notice a problem and notify you even before you see the problem yourself.

All this adds up to a customer support program that is unparalleled in the industry. Our commitment to your total satisfaction means that you’re never alone out there. We’re always just a phone call (or email) away.

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