Emida International’s General Manager, Martyn Fricker was invited to present at the 4th Annual CANTO Sales, Marketing and Customer Care Forum on Wednesday, July 19, 2017 at 1:40pm.

In today’s highly competitive marketplace, Customer Experience Management (CEM) is critical to a carrier’s success. Martyn’s presentation, ‘The 7 Highly Effective Ways of Using Prepaid Recharge to Improve Net Promoter Score’, provided valuable, actionable insights to telecom industry executives.

Martyn covered a number of important topics including:

  • How operators serving prepaid customers can use electronic recharge to improve their CEM/Net Promoter Score
  • How simple techniques can enhance convenience and affordability, allowing carriers to significantly exceed customer recharge expectations
  • How these techniques are being successfully deployed in certain CANTO geographies
  • Emida looks forward to meeting with customers and other friends at CANTO 2017

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