CANTO Conference & Tradeshow 2017, Punta Cana, D.R.

Emida International’s General Manager, Martyn Fricker was invited to present at the 4th Annual CANTO Sales, Marketing and Customer Care Forum on Wednesday, July 19, 2017 at 1:40pm.

In today’s highly competitive marketplace, Customer Experience Management (CEM) is critical to a carrier’s success. Martyn’s presentation, ‘The 7 Highly Effective Ways of Using Prepaid Recharge to Improve Net Promoter Score’, provided valuable, actionable insights to telecom industry executives.

Martyn covered a number of important topics including:

  • How operators serving prepaid customers can use electronic recharge to improve their CEM/Net Promoter Score
  • How simple techniques can enhance convenience and affordability, allowing carriers to significantly exceed customer recharge expectations
  • How these techniques are being successfully deployed in certain CANTO geographies
  • Emida looks forward to meeting with customers and other friends at CANTO 2017
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