Emida International’s General Manager, Martyn Fricker has been invited to present at the 4th Annual CANTO Sales, Marketing and Customer Care Forum on Wednesday, July 19, 2017 at 1:40pm.
In today’s highly competitive marketplace, Customer Experience Management (CEM) is critical to a carrier’s success. Martyn’s presentation, ‘The 7 Highly Effective Ways of Using Prepaid Recharge to Improve Net Promoter Score’, will provide valuable, actionable insights to telecom industry executives.
Martyn will cover a number of important topics including:
- How operators serving prepaid customers can use electronic recharge to improve their CEM/Net Promoter Score
- How simple techniques can enhance convenience and affordability, allowing carriers to significantly exceed customer recharge expectations
- How these techniques are being successfully deployed in certain CANTO geographies
- Emida looks forward to meeting with customers and other friends at CANTO 2017