Emida’s Customer Satisfaction Sets Records for the Second Time in 2012
FOOTHILL RANCH, California, October 11, 2012 (Business Wire) – Emida, a leader in the global prepayment and value transfer market, is delighted to announce that results from its most recent customer satisfaction survey confirm best-ever satisfaction ratings, the second consecutive survey where results have set new highs.
Emida conducts surveys twice a year to evaluate customer satisfaction in the United States, Mexico, and other International markets. Highlights from the second quarter (Q2), 2012 survey include:
- US, Mexico and International customers surveyed reported satisfaction levels of 90%, 95%, and 88%, respectively
- US customer satisfaction surpassed the previous record of 88% in Q4, 2011
- Mexico customers reported record highs of 94%, 98%, 96%, and 95% for payments, setups, system functionality/products and overall satisfaction, respectively
- International’s overall customer satisfaction improved to 88% with improvements in every category surveyed. Strikingly, participants reported nearly 100% satisfaction with Emida account management
These results confirm Emida’s continued dedication to customer satisfaction. Shane Belovsky, Vice President of Operations, said “Customer Satisfaction surveys are fundamental to ensuring Emida is aligned with our customers and meets, or better, exceeds their expectations for service and support. We are proud to see that our customers are happy with our partnerships, and overall service.”
Emida is a leader in the global prepayment and value transfer market, operating in 37 countries throughout North, Central and South America, the Caribbean, Africa, Oceania, the Middle East and Europe. We support a network of more than 54,000 retail points with an annual dollar payment volume in excess of $1.5B, processing more than 240 million annual payment transactions.
Our network technology enables the domestic and international distribution and value transfer of many types of prepaid products and payment services. Our strategy is to build profitable, robust distribution networks for many prepaid products in targeted operating geographies, and to introduce unique cross border value products between regions. Our payment processing platform provides robust revenue solutions for distributors, ISOs, retailers, carriers and service providers alike.
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Lisbeth Cabrera Spencer