Customer Support

Does your current Recharge Technology Provider offer World-Class Customer Support included with their System Services?

Emida does. We believe that our customers deserve the very best; that is why Emida proudly includes 24×7, 365 days a year World Class Customer Support in our final price to all our clients around the globe. Our Customer Support team of professionals is highly knowledgeable about the global prepaid industry and always available.

Read below for a list of Customer Support benefits Operators receive when they sign up with Emida and don’t forget to watch our video to learn more!

Customer Support Benefits For Operators:

  • Highest Quality Support in the Industry
  • Customer Support available 24×7, 365 days a year
  • Bilingual Customer Support
  • Personalized Service including outbound calls and online training sessions to ensure our customers know how to optimize the use of our system by email, phone and support portal
  • Highly Responsive Service (8 seconds average wait over the phone)
  • Proficiency in resolving technical issues
  • Individual technical representatives are assigned to each customer (Personalized support one-on-one interaction)
  • Online Ticket Tracking System to keep track of patterns that may impact customer operations
  • FAQ and Instructional Videos content available
  • Manual and Automated System Monitoring 24×7, 365 days a year

For this and much more, Emida will be your best partner by contributing to your growth and supporting your valued customers!

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