FOOTHILL RANCH, California, January 27, 2010 (Business Wire) – Emida, a leader in global prepayment and value transfer, is delighted with results from a recent survey of domestic and international customer satisfaction.
Shane Belovsky, Director of Customer Services said “Emida polls customers every quarter to gauge their satisfaction with Emida services including customer support, account management and overall service. Results from the most recent survey are the best ever reported by domestic customers where customer satisfaction increased significantly in every area of the survey. Overall satisfaction in USA rated 4.17 marks out of 5 and was even higher internationally, where Emida scored 4.39 out of 5. We are also delighted that survey respondents volunteered ideas for improving our services and these give us scope to make what we do even more relevant and valuable to our customers around the world.”
“Emida is pleased with these results which show we are generally meeting the needs of our customers but the information received provides ample scope for improving further” said Dennis Andrews, CEO of Emida. “Our company values are entrenched in customer service so we must do more and different to maintain the standards we have set for ourselves.”
In closing, Shane said “Emida’s 24 x 7 customer support team is expanding again in 2010 to meet our growing customer base. We are especially pleased to note the growing value our customers attribute to the team and their support and we will be expanding the services they offer in the coming months .”
About Emida
Emida is a leader in the global prepayment and value transfer market, operating in 36 countries throughout North, Central and South America, the extended Caribbean, Africa, Oceania, the Middle East and Europe. Emida’s POSA network technology enables the domestic and international distribution and value transfer of many types of prepaid products and payment services including prepaid wireless, prepaid long distance, direct top-up, stored value cards, bill payment, mobile wallet services and more. The Emida network includes more than 44,000 retail points with an annual dollar payment volume in excess of $1.2B, processing more than 140 million annual payment transactions.
For more information, please visit www.emida.net or email info@emida.net.
###
MEDIA CONTACT:
Martyn Fricker, Emida; +1 949-860-3522; mfricker@emida.net